A faulty update has caused Meta’s mixed reality headsets to malfunction.
Meta has confirmed that some Quest 2, Quest 3, and Quest 3S headsets are experiencing issues due to a software update issue.
Meta said in a statement that most users can use their headsets.
but the company’s technical team is working to resolve the issue quickly for all users.
Several Reddit users confirmed that Meta had informed them that it would be offering out-of-warranty service to fix the issue due to the end of the warranty on the Quest 2 and 3 headsets. The Meta customer support forum manager says the support team has received new instructions to support users better.
Meta announced on December 6 that some of the new Quest 3S headsets were experiencing issues with the software update. However, that announcement, and even previous statements.
did not mention the Quest 2 and Quest 3 headsets or a specific version of the software.
On December 9, Meta announced the release of its latest update, Meta Quest v71. The update brings new features.
such as an improved connection to a virtual desktop display and keyboard support in virtual environments.